********* behavior and poor service

I traded in my car and I contacted Cartrack and informed them accordingly, arrangements were made so that the tracker is removed from the other vehicle to be installed in my new vehicle, first appointment I was not available and communication happened. On my return from home I contacted Cartrack again and the person that I interacted with arranged that the tracker to be installed on the 21st November 2024. This appointment was missed by the Cartrack and no communication to me whatsoever. On the 25th November 2024 I contacted tracker again and spoke to the person who said her name is Reitumetsi Phuthi who came across very diffensive and failed to assist me. On the same day I called again and ended up speaking to Thabang Mokoena who identified himself as a team leader, I was extremely disappointed with his response to my query, he missed the point instead of assisting to have my query resolved he spoke about arranging to have my money refunded which would have not resolved my problem. He also made promises and todate none of them materialized.