BE WEARY OF CARTRACK

Where do I begin…

What a horrible , horrible experience with CARTRACK since I got a unit with them last year June .

- Got my fitment fitted last year June - Could not see the location of my CAR on the app, I enquired and they said I must restart the app . I still couldn’t see anything - December, I went on holiday and my CAR location was still not showing on the app - I contacted CAR track in December; they told me the fitment was faulty and that they will log a repair - Someone called me and I scheduled the appointment for January 2026 when I came back from holiday - Closer to the appointment date I called CARTRACK to verify that the appointment was still taking place , kept being told someone will call me - Appointment day came and surprise , surprise , no one came . I contacted them and they said the repair was flagged as closed (still don’t even know why). That’s attempt 1 - I then tried calling them multiple times, but the calls would get disconnected . Tried contacting them multiple times on Whatsapp and still no help . Their whatsapp chat box is absolutely the worst . They can take 5-6 hours to respond to messages and when you tell them you have not been assisted, they just ignore you . - Managed to finally get through to someone and still my repair request was closed YET AGAIN !!!, with them claiming to have tried contacting me , I only saw one missed call from a spam number . How do you close a repair request knowing that the fitment is faulty - Essentially , I have been paying for a faulty fitment for 6 months !!!!!!

Be weary of CARTRACK