Be carefull to sign-up with CARTRACK

I am trying to cancel my contract with Cartrack since June 2023, they refused to process my cancelation because I didn't verify my details to a stranger phoning from an unknown number. What is the purpose of the POPI Act if I am "forced" to provide my details to an unknown person??? Since the cancellation was done via my personal email, containing all my details I don' see the need for the call from them. So here we are more than a year later and I need to pay a cancellation fee and monthly fees for a contract which was cancelled and the device removed from my car a year ago. I receive daily emails regarding my non payment and threats of being handed over, for a company to treat customers this way is not only sad but also alarming that they can add rules and the customer doesn't have any rights, you just need to pay. I would reconsider if I was a potential client for Cartrack, you don't even get informed of half of the information when doing a contract but when you need to end the contract all the information will be given to force you to stay.