Battling for 2 weeks to get a device installed in my new car

We currently have 2 vehicle with cartrack installed. We bought another vehicle and took delivery 18 November. We've been trying to get a tracker installed in this vehicle for 2 weeks now. NOBODY call us back. I technician called me this morning and he wanted to come today to install the tracker. My husband is working with that bakkie today and we can just stop the project and cancel all the plan because cartrack decided they want to help us today

This is very bad service - the technician who called me dropped the phone while i was still taking.... the only answer i got from him during this conversation was Eish I dont know, ehhhh