Battery run down pathetic service

Battery run down twice. I put car ctrack in march 2026. At the time my Battery was a year and half old. I started experiencing problems after a month and had to replace the battery. Thwo weeks later the brand new battery was dead. I was at work and had no way to get home. I called cartrack and was told "while we understand your dilemma there is nothing we can do to assist and the soonest we can get to to is the next day" They came the next day and insisted that there was another device draining the battery. After inspection they confirmed that there was no other device on the vehicle and the cartrack device was in fact draining the the battery. They disconnected the device. After having to charge my battery I am able to use the vehicle. Now they want to charge a cancelation fee of R2600.00. Their service was terrible. The consultants that I spoke with were unable to assist. They point blank refused to let me speak to a supervisor. I joined cartrack for safety and security and their device put me in a difficult possibly dangerous situation. It's the worst service and experience I've ever had.