Bas service

Clearly CARTRACK thinks we all have time to be calling into their offices all day. I was debited TWICE in one month. When I call for this to be rectified I received the worst attitude from the person handling my account, Refilwe. I need to call to follow-up. And when I do, anyone who answers is quick to transfer the call not checking if the next person is available on the line. I'm disgusted with this non responsive sense I am receiving. I need someone to call and confirm my refund is sorted AND to cancel my account!!!!