NM
Ntsokolo M
1 reviews | Active since Feb 2024
22 Jan 2026, 10:43
Barely functioning dashcam and horrible service
I have a dashcam with Cartrack. It barely works. The reason to have a dashcam is to be able to access footage. It took me two over two months before I was able to access any footage. I then traded in the car and Cartrack came to install the dashcam in the new car. I am now back again in that process that takes over two months before you can be able to access anything. In those months in which this dashcam is barely working you still have to pay them each and every month.
Helpful (0)
Replies (2)0
Replies (2)
Cartrack's replyOfficial
22 Jan 2026, 11:02Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply22 Jan 2026, 11:02
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
NM
Ntsokolo M's updateReviewer Update
24 Jan 2026, 09:28Even today I am still waiting. Zero customer service. One of the worst companies I have ever come across. One of their call Centre agents told me since I'm in Kuruman, they cannot help me I must go to Google and search for cartrack Kimberley. I did that and after getting their number called them. The lady that responded to me was not interested in what I have to say and re-routed me back again to what she referred to as head office. But come month end they will be debiting my account for a product or service that is barely working
NM
Ntsokolo M's update24 Jan 2026, 09:28
Reviewer Update
Even today I am still waiting. Zero customer service. One of the worst companies I have ever come across. One of their call Centre agents told me since I'm in Kuruman, they cannot help me I must go to Google and search for cartrack Kimberley. I did that and after getting their number called them. The lady that responded to me was not interested in what I have to say and re-routed me back again to what she referred to as head office. But come month end they will be debiting my account for a product or service that is barely working