Bad/Slow service

Going on my 3rd year with Cartrack, expecting good service when the time came for me to have my tracker removed and re-installed in my new car, they took a week after I paid for the De-Re to finally acknowledge that I paid even after sending a proof of payment and since they are on the FNB public recipients list it should almost immediately reflect, then another 2 weeks to finally call me to schedule a time.

I dont mind waiting but I informed them that my car is being sold and to at least remove the tracker so long, I dont mind waiting another week or 2 to have it reinstalled, but after 3 weeks they still havent removed the tracker and now the car was sold which means I will need to pay extra due to their lack of service.

I never had this issue and for almost 3 years I never missed a payment only to be treated like this. Very disappointed in the service I have received and now the reason I need to pay extra is the company that I need to pay that extra to.

Their WhatsApp line is also so slow, that I would get replies hours later or sometimes the next day.