BAD SERVICE/BAD ATTITUDE

Unfortunately I cannot give you less than 1 star because the system does not allow it. I am not sure what the turn around time on e-mail responses are when clients are unhappy but 4 hours is not good enough. Surely you can get back to people quicker if they are unhappy. Below is the mail I sent to your client services e-mail address and to the branch manager that we have dealt with in the past.

I am sending this mail and I am extremely angry. We have nothing but bad service from Cartrack since the initial installation on the Jetta that we owned. As long as you get the money everything is fine but when we need something there is always an issue.

We have purchased a new vehicle and the tracking system is with a different company. We took delivery of the vehicle yesterday, with in being approved late Wednesday afternoon. On the buy to pick up the vehicle, we contacted Cartrack to cancel the current contract. We are told that you need to give Cartrack 20 days notice to have this done. What *******? A car get approved in less than 24 hours. And then we also get told that the 20 will count from yesterday, also *******. We are not paying a premium for something that we do not own.

Can this matter please be dealt with urgently.