Bad service with poor quality tracking unit.

I am very disappointed about cartrack service because of the following; *The tracker installed on my car was faulty two times and had to be fixed, within 4 month after the installation. *My car got involved in an accident then insurance write it off, so when try to excises the option of de installation and re installation, I was told I cant excises that option since I don't know where the car is and the cant track it for me since its not reported ******, so now I have to pay extra money for a new unit on top of the labor fee. How am I suppose to know the location of my car since the insurance took it after declaring it a write off?? I am cancelling this ****ty deal I have with them and I will definitely discourage all I know not to consider their tracker. Be aware of such!!!