BN
Bongiwe N
1 reviews | Active since Jan 2023
19 Jan 2023, 17:08
Bad service with cartrack
I've got a problem with cartrack refusing to pay after my cartrack got ****** on the 23rd of December 2022. They claim that I didn't test the unit as per agreement that I did receive. I even told them, that I'm not receiving any emails from them. Even Kemiso Molefe from cartrack was updated about that problem. She even agreed that they are experiencing problems with yahoo accounts.
Please assist me it so painful paying cartrack in days of darkness they are not willing to fulfill their promises
Helpful (0)
Replies (4)0
Replies (4)
Cartrack's replyOfficial
19 Jan 2023, 17:36Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
The Cartrack Team
Cartrack's reply19 Jan 2023, 17:36
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
The Cartrack Team
BN
Bongiwe N's updateReviewer Update
19 Jan 2023, 17:41This is the response that i got it from cartrack.
"Please take the legal recourse you deem necessary, however, our position remains unchanged as you remain in breach of the terms which per your contract made clear is also available on our website if you did not receive a copy.
"Please take the legal recourse you deem necessary, however, our position remains unchanged as you remain in breach of the terms which per your contract made clear is also available on our website if you did not receive a copy.
We deem this matter closed.
Warm regards Sharise Smith
Legal Officer"
Legal Officer"
BN
Bongiwe N's update19 Jan 2023, 17:41
Reviewer Update
This is the response that i got it from cartrack.
"Please take the legal recourse you deem necessary, however, our position remains unchanged as you remain in breach of the terms which per your contract made clear is also available on our website if you did not receive a copy.
"Please take the legal recourse you deem necessary, however, our position remains unchanged as you remain in breach of the terms which per your contract made clear is also available on our website if you did not receive a copy.
We deem this matter closed.
Warm regards Sharise Smith
Legal Officer"
Legal Officer"
BN
Bongiwe N's updateReviewer Update
19 Jan 2023, 17:48This is the response that i got it from cartrack.
"Please take the legal recourse you deem necessary, however, our position remains unchanged as you remain in breach of the terms which per your contract made clear is also available on our website if you did not receive a copy.
"Please take the legal recourse you deem necessary, however, our position remains unchanged as you remain in breach of the terms which per your contract made clear is also available on our website if you did not receive a copy.
We deem this matter closed.
Warm regards Sharise Smith
Legal Officer"
I even explained that I was not receiving any emails from cartrack. Their service is very bad. In October they keep me on hold refusing to fix the unit in my vehicle. They took 4 weeks to come and re install it. This is the service I was getting from them, now they are refusing to pay.
Legal Officer"
I even explained that I was not receiving any emails from cartrack. Their service is very bad. In October they keep me on hold refusing to fix the unit in my vehicle. They took 4 weeks to come and re install it. This is the service I was getting from them, now they are refusing to pay.
BN
Bongiwe N's update19 Jan 2023, 17:48
Reviewer Update
This is the response that i got it from cartrack.
"Please take the legal recourse you deem necessary, however, our position remains unchanged as you remain in breach of the terms which per your contract made clear is also available on our website if you did not receive a copy.
"Please take the legal recourse you deem necessary, however, our position remains unchanged as you remain in breach of the terms which per your contract made clear is also available on our website if you did not receive a copy.
We deem this matter closed.
Warm regards Sharise Smith
Legal Officer"
I even explained that I was not receiving any emails from cartrack. Their service is very bad. In October they keep me on hold refusing to fix the unit in my vehicle. They took 4 weeks to come and re install it. This is the service I was getting from them, now they are refusing to pay.
Legal Officer"
I even explained that I was not receiving any emails from cartrack. Their service is very bad. In October they keep me on hold refusing to fix the unit in my vehicle. They took 4 weeks to come and re install it. This is the service I was getting from them, now they are refusing to pay.
Cartrack's replyOfficial
20 Jan 2023, 09:40Good day,
This matter was referred to our Legal Department. Please refer to communication sent regarding this claim.
Kind regards
The Cartrack Team
The Cartrack Team
Cartrack's reply20 Jan 2023, 09:40
Official
Good day,
This matter was referred to our Legal Department. Please refer to communication sent regarding this claim.
Kind regards
The Cartrack Team
The Cartrack Team