sM
senzekile M
1 reviews | Active since Dec 2014
03 Aug 2021, 15:02
Bad Service, they do not honour agreements
A few months ago my mom called the sales department and they agreed to change her devive to the cheaper one of R100, till today no one has contacted her and it's been 3 months. Poor service ever since she joined cartrack it's been complaint after complaint. Please call her to honour your promise. Christine ***
Helpful (0)
Replies (5)0
Replies (5)
Cartrack's replyOfficial
03 Aug 2021, 15:33Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
Cartrack's reply03 Aug 2021, 15:33
Official
Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
sM
senzekile M's updateReviewer Update
23 Aug 2021, 14:23Hi
My mom has not received any feedback, may please assist.
Regards
Senzi
My mom has not received any feedback, may please assist.
Regards
Senzi
sM
senzekile M's update23 Aug 2021, 14:23
Reviewer Update
Hi
My mom has not received any feedback, may please assist.
Regards
Senzi
My mom has not received any feedback, may please assist.
Regards
Senzi
sM
senzekile M's updateReviewer Update
02 Sept 2021, 12:17You guys are really not professional, It has been 3 months and yet this has not been resolved. No technician is being sent to change the device. I think it's time to approach ombudsman. This is really not on can this be resolved before the next debit.
sM
senzekile M's update02 Sept 2021, 12:17
Reviewer Update
You guys are really not professional, It has been 3 months and yet this has not been resolved. No technician is being sent to change the device. I think it's time to approach ombudsman. This is really not on can this be resolved before the next debit.
sM
senzekile M's updateReviewer Update
18 Oct 2021, 14:40This has not been resolved, my mom is still waiting for her refund. Now she is being ignored. Can this be sorted out?
sM
senzekile M's update18 Oct 2021, 14:40
Reviewer Update
This has not been resolved, my mom is still waiting for her refund. Now she is being ignored. Can this be sorted out?
Cartrack's replyOfficial
18 Oct 2021, 16:07Good day,
Our customer care team has reached out to you and provided feedback in resolving this query.
Kind regards,
The Cartrack Team
Our customer care team has reached out to you and provided feedback in resolving this query.
Kind regards,
The Cartrack Team
Cartrack's reply18 Oct 2021, 16:07
Official
Good day,
Our customer care team has reached out to you and provided feedback in resolving this query.
Kind regards,
The Cartrack Team
Our customer care team has reached out to you and provided feedback in resolving this query.
Kind regards,
The Cartrack Team