Bad service provided

3 weeks ago I submitted a claim for my car that was ******,The incident was thoroughly documented, and all necessary supporting documentation was provided to the investigating officer at the police station,However despite the validity of my claim, I have been informed that it will not be settled.

Additionally, I have been told that I have to test my unit every month by calling Cartrack,yet they called me to ask me if i would like to upgrade my device, which i agreed upon. While I understand the importance of ensuring the functionality of the device. It appears to be a deliberate attempt to avoid settling my claim rather than a genuine concern for the performance of the unit. I kindly request that you provide a reasonable explanation for this practice .

I would like to emphasize that I have been a loyal customer of your company, and have always paid my premiums on time. I have upheld my end of the agreement, and it is disheartening to see that your company is failing to fulfill its obligations.

I urge you to reconsider your decision regarding my claim and provide a prompt and fair resolution. I expect to receive the reimbur*****t for the damages incurred.

I will be left with no choice but to escalate this matter to the appropriate regulatory authorities and seek legal assistance to protect my rights as a consumer.

I trust that you will take this matter seriously and address it promptly. I look forward to a prompt resolution that upholds the principles of fairness, transparency, and customer satisfaction.