Bad service, Poor communication, Dishonest and *********!

Dishonest, *********, lack communication

My rear windows stopped working upon installation

After giving me the run around, Several emails and several calls being made, They had sent several technicians on different occasions to then fix it which was unsuccessful each time, The last technician that came out said that the car would have to be sent to the dealership for repairs, However Carrack still had the audacity to ask me to pay a call out fee to come fix something that they broke and yet did not even fix it!!!!

Secondly..

Due to lack of communication & poor service from the call centre/customer care/managers etc I was forced to escalate this matter to the CEO escalations desk with hopes that I will get better service & communication and that this issue could be resolved, I was called by Kavitha and promised that this issue would be resolved and that feedback would be given to me on Saturday, 2 weeks later and still not a word yet, I’ve sent several emails and got no reply at all, If such terrible service is found at the CEO escalation desk what higher authority do I go to from here? I have now requested to speak to the CEO himself, As I am finding no joy in every department I go to, No communication, no nothing, I am just being ignored! Still waiting for my windows to be fixed,Still waiting for confirmation via email to take my car to a dealership for repairs at no cost to me, still waiting for confirmation via email regarding call out fees being reversed as I can not pay you to come fix something that you broke

Very disappointing, One would expect some sort of professionalism from such a big company.