Bad service on ****** vehicle

My vehicle was ****** this morning in Pretoria North at 10:26. I reported the loss at 11:00 when I discovered it ******. Cartrack reported they can see it driving but Cartrack lost the signal. No news. I had to call for feedback. It was confirmed by their Tracking office that their chopper was 5 min late in the area after the battery of the vehicle was disconnected. The ground crew arrived 15 min later their call room excuse was they vehicles was hold up by traffic as they come all the way from Johannesburg and they can't speed. So it's 21:40 now no news yet. Vehicle is lost. I am disappointed with them. They also don't give feedback I must phone them. I will never trust them again. I am disabled and now my vehicle is gone. I will not be able to purchase a new one, because my job is temporary. I put my trust in your promises but you didn't stand up to the challenge Cartrack.