Bad service on instalation

One of my work bakkies was in a accent on the 19 February It was written off and I inform Cartrack. Completed the form to request to remove the tacker and install it in my new bakkie. The collected my R870 on the 25th of February 2025. fast to deduct the money from my bank account. But Don't think of me Losing money

1. The unit was never taken out the old bakkie and the bakkie is now moved from Cape town to JHB. When I inform them, the send a new unit will be installed in my new bakkie, So why do I need to pay R870 for.

2. The unit was suppose to be installed today (15 March 2025) at 8. I confirm the booking on Wednesday the 12 March. Today nobody pitch up to do the installations, and the call centre was no help at all.

Carrack brag about good service but they do not think of small business that loss money today because the bakkie can not go out on job today, and cost me R4000 income for the day