BAD SERVICE / LACK OF SECURITY

Car track loaded another client's details under my profile and when I questioned them I was advised that it is not their fault. I requested an explanation letter from the consultant and the superior for this situation. On 12 November 2024, I had received an email stating that my account is in arrears. First contact was made to *** time of call 10:42 and I was advised that the account is not in arrears based on the ID number provided. Second call was made after reviewing the details on the letter received. i.e recipient and address. Which are not my details. Date of call 2024/11/12 time of call 11:11 Duration 26min 22secs customer number ***

During the second call I spoke to Comfort Sithole who advised he requested a call recording for February when the account DIBA00530 BG Dibakoane was added under my profile. where he stated that they can only remove it provided that I am not the one who called, additionally stated the ID numbers and account number being debited are different to my account, further added that this is not a company's error.

I asked for feedback , which I was advised that I should be calling to do a follow up , since he is on inbound call he cannot call. I requested for the superior who will be listening to the call recording , be the one calling me to provide feedback which my request was not accepted. The customer experience resulted me in being irate.

My question is they authenticated me and failed to authenticate the person whom they added on my profile.

I request the LOE from the consultant who added the profile under my profile.