Bad service from the start of the contract

It is absolutely amazing that in the current economic times that we live in, there are still companies that will go the extra mile to provide bad service. I’ve contacted Cartrack on 7 October 2020 for a new tracker unit installation. An installation was scheduled for the unit to be installed on 14 October 2020 at 9h00. At 14h56 I’ve received the very first notification from Cartrack that the technician – Ersen Moeng – would be at my house at 15h30 for the tracker unit installation. For most people it might be a case that he was only 6 hours late for the appointment. I’ve scheduled my diary according to the appointment as I expected the technician to be on time. We’re not living in a perfect world and traffic can be a nightmare. However, it would be expected from the company to liaise with the client and at least keep him/her updated, something that Cartrack does not value.

If you do not value my time, please do not expect my business or payment. Apart from the latter, if Cartrack cannot even pitch up on time for the installation, what would be the success rate (or the actual effort that they would put in) to recover my vehicle in the unfortunate event that it is ******.

Good luck Cartrack with your business, but I’m really not interested in paying a monthly fee for your lack of service and non-communication skills. I do believe that there would be customers that utilizes your services, but I’m not going to be one of the statistics.