Bad service from the get go. Still no tracker installed.

I finally decided to get a tracker with Cartrack but until today I still don’t have it. Bad service from the start is not what I’m looking to commit to. On the 21st of December I signed up and scheduled an installation booking to get my car installed with the tracking system. On Friday 29 December the booking date came and it was scheduled for 8am. I cleared out my morning for this and no one came for the appointment which they themselves confirmed via email and message the day before. They wasted my time and morning plans. I called them at 8:30, again at 11am and again at 11:45am about the no show. I spoke to Elizabeth then spoke to Koketso on my last call to them who finally let me know that the technician was delayed from his current booking due to technical issues with his equipment. This made me more furious because I was booked for 8am and no one messaged, called or emailed me to let me know of any changes or delays. I had to call them multiple times to find out that my time was being wasted. And every time I called there’s a really long answering machine which worries me for if I ever have car issues and I need to call in. Seems like u have to hear their ads for over 1 minute before you can select options to get help. How is that practical. I think the bad start has just turned me off.