Bad service from Cartrack

On 5th April 2024 Cartrack was contacted, advising them to please remove the tracking device in our existing vehicle and the device should be fitted to our new vehicle. We spoke to an agent (we have the name) whom advised us this would not be a problem. He asked the Dealers name, contact person to speak to, and he will arrange this to be done on 8th of April 2024. Needless to say this was never done. Many phone calls later, many fights later its still not done. We are now receiving calls from Cartrack advising us to pay for a unit that is still not transfered to our new vehicle. We have sent them endless emails we have spoken to so many people at Cartrack its no joke anymore. It is the middle of June now and still there is no cartrack transfered to our new vehicle. One agent said to us because we reside in the Western Cape they do not have any service agents in the Cape they all have to be arranged from Gauteng. Really what a bull story for such a big company like cartrack. We will not recommend Cartrack to anybody as there are no service from them.