Bad Service from CARTRACK

It’s been 26 days without being able to view or live stream my truck. I made CARTRACK aware of this problem and on the 10th of April I received a message from them saying that they will call me back. 13 days later, I am still waiting for someone to contact me. Instead , I’m being contacted for new products. I’ve had problems since taking out their products.. a person struggles to get proper service from them. I am enough!!!!