Bad Service from Cartrack.

My car was involved in an accident and written off after cartrack failed to track down the car on time, they kept on saying that they can't see my car on their system. I called to ask for the tracker to be moved from the written off car to the new one,they demanded R800 of which I don't have. When I try to cancel, they want R2000 of which I don't have. If they responded on time just like deducting my money on time, maybe the car would have been saved. They didn't even feel sorry and ashamed of the bad service I received. Right now they sent me a letter of demand, threatening to take me to their lawyers. They failed to do the job now the car is written off but they still want to deduct, for a car they did nothing to protect! Even consultants will not forward your call to the senior, they will just take you from customer service to emergency room.