BAD Service From Cartrack

Today the 23-11-2021@ Around 5pm Cartrack responded to a complaint after months and to my surprise was spoken to in a very rude manner and was not assisted the Agent cut the call on me and he listen to my complaints and then told me i will be charged after checking that their is a problem i then told him i had taken an extended warranty on the Device he then said oh he was not aware as it did not show up on his side he then went on with saying that he is reading what is mentioned in the Terms and conditions i then tried to explain that the Unit was replaced over 5 times already not because it was a fault with me but the Device itself stopped working but he did not pause and let me speak he started talking louder over my voice and i was trying to do the same to get my issues across My husband then asked to take over the call as he was not helping me at all and spoke to me with such arrogance he then said to my husband just put her on the call refused to give any information and then when we asked for a call reference he said use the time of call and he Hung up on my husband, Agent Mulsi was of no help to me and No one wants to assist us with the issues having with car track when you call on they say they will have an agent come out to check the Device and book a repair then this agent calls and says if they don't find any problem i will be charged R600 but he checks an confirm that the device time is delayed with cartrack promises you location in Real Time but they don't, No help from Cartrack.