Bad service from Cartrack

The level of service I received from Cartrack recently was extremely horrible. The call centre agents there have absolutely no clue about what their doing - such a useless bunch!! I called the call centre about a week or two ago to have my car unit checked, and I spoke to a lady by the name of Constance Zwane (who happens to be a "manager/team leader") who did absolutely nothing to assist me further with my panic button. I called again today to follow up on my issue because no one came back to me as promised, and the service I received was just as bad. The agents' attitude is sickening. Why do they even bother waking up and preparing to go to work, if all they do is transfer you to a department that they're not even sure will assist? Mind you, all the wasted minutes on the line will not bring my hard-earned airtime back. I am very disappointed and dissatisfied.