DM
Dumisani M
1 reviews | Active since Nov 2020
05 Nov 2020, 13:54
Bad service from cartrack
We had been paying for a unit that was not active from 4 June to end of August and cartrack was aware of it. Had the car been ****** during that period car would not have been recovered. Its been 2 months now trying to get cartrack to credit for those months but no solution has come from it. Instead we keep on getting calls when we are going to pay . The car had two units fitted on the 4th of June because the technician did not remove the old unit that was deactivated therefore the two units damaged my battery. I am sitting with a cartrack bill and a damaged car battery. this is pathetic service from such a company .
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Replies (2)
Cartrack's replyOfficial
05 Nov 2020, 14:02Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
The Cartrack Team
Cartrack's reply05 Nov 2020, 14:02
Official
Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
The Cartrack Team
DM
Dumisani M's updateReviewer Update
06 Nov 2020, 12:13Good day l have received a call from cartrack that they will send a technician to do a test on the vehicle and assess the fault on the car and scheduled for 12pm today. Its past 12 now and no contact has been made to me and no technician has come to my place. These guys are not taking me serious at all. if this issue is not resolved by the end of next week l am afraid l will request CARTRACK TO REMOVE ITS DEVICES ON OUR CARS AND FOR ME TO LOOK FOR ANOTHER SERVICE PROVIDER THAT WILL TAKE ME SERIOUYSLY.
DM
Dumisani M's update06 Nov 2020, 12:13
Reviewer Update
Good day l have received a call from cartrack that they will send a technician to do a test on the vehicle and assess the fault on the car and scheduled for 12pm today. Its past 12 now and no contact has been made to me and no technician has come to my place. These guys are not taking me serious at all. if this issue is not resolved by the end of next week l am afraid l will request CARTRACK TO REMOVE ITS DEVICES ON OUR CARS AND FOR ME TO LOOK FOR ANOTHER SERVICE PROVIDER THAT WILL TAKE ME SERIOUYSLY.