Bad service from car track

Recently I've had the worst experience with car track company. My vehicle was hijacked on the 19th of July and up to now, if I don't call them to ask for any feedback, then I'll never receive any. From day 1 I've been the one calling the to ask if there's any developments, they don't call to give any feedback or just to make you feel at ease and atleast have a bit of hope that they're still looking for the car. Also, the warranty is a big **** with hidden conditions I was never told about from the beginning. And from where am sitting, I feel like they not even bothering to look for my car anymore, and there's literally no help I'll get from them since they won't even assist with the R150 000 warranty. But hey we Learn everyday, I reported my vehicle ****** within 15 minutes but still they were unable to recover it, makes me wonder what the tracking device is for really.