Bad Service from Accounts Department

I recently installed a new dash cam with Cartrack and went through all the pre-requisite steps including approving the debit order mandate via debicheck. In the middle of the month I get a message that the Debit order mandate did not go through. However there are no issues on my Standard Bank account. The language is threatening warning that should vehicle be ****** on hijacked I may be charged a fee of 25000 with option to pay immediately. I paid immediately.

Thereafter I called Cartrack accounts who say message was sent out in error and I should ignore, money did come through as expected via debit. I asked about the extra payment I have now paid in and it seems like I have to call in again within the after 7 days to get it allocated accordingly. All this for a mistake on their end. My expectation is

1. If messages are sent out by mistake, follow up messages are sent out to advise as such. 2. Having acknowledged they are the root cause of the duplicate payment Cartrack does the necessary legwork for allocation of the funds in the next month without the clients involvement.