Bad Service form CarTrack

I am actual so so disappointed with the service I have so far received from CarTrack, I lost my car still today I am paying premiums. They take advantage of the agreement they made you sign before accepting the contract if a service termination fee. My cat was hijacked in 2018 CarTrack did not dispatch a team the reason was I did not answer their call. My question to that is that how will you answer a call with a gun on your heard they said that’s their policy. Only when the driver of my car was freed from a burning car he made contact with me only then I called CarTrack to go check. Only to find only a Shell had they dispatched a team I will still be having my car today. They don’t keep to their words because to me that is not recovering a car and their customer service agent was so rude when I called them. To me they will not risk saving you the reason a person cannot answer the phone should not be a reason that they cannot dispatch a team to a car that Tracker was being removed and they can see from their system. I am so so disappointed I am paying a monthly fee because cancelling it is more of the same value.

Still to day CarTrack does not care to explain why they cannot honour their promise of reimbur*****t a client if the car was not recovered. They found a shell after I have called them since they failed to respond to the indication when the car was being stripped.