Bad Service for Second Unit with lies and lies of coming to do maintences and putting my vehicle more at RISK

Firstly, I have been with CarTrack for a couple of years with my first vehicle with their unit and I never had technical issues or fitment issues with it. But recently I added a tracking unit on my second vehicle under my profile and now this unit is so inconsistent since it was installed. 1. It has been rebooted 2 times and it has not helped 2. The Unit was booked in for maintenance and matter was escalated 3 times to the repairs Manager but I never been contacted in order to the device fixed or a new one install, 3. It has been close to 3 weeks now having to deal with a tracking unit that delays on the APP (It does not update on maps, vehichle keeps saying it is driving while it is off and stationary, and the vehichle on the APP keeps saying the vehich is on while it is off and even for many hours and more 4. Initially I had even doubted the technician because my instincts where telling that this gent cannot do his job or he is unsure. 5. I am not a complaining customer in general across all service providers I support but not this has reached a point EK IS GAT VOL! My vehicle is literally more at RISK while I paid for service that is not even working at all. 6. Worst of all, Control gets notified after 10-20 minutes that my vehichle's watch alert has been triggered whenever the app decided to work but it was only once since i added the unit.

So, I cannot continue into another week with a faulty Unit. If so, then can CarTrack End my contract now and I will not pay anything because clearly you have not rendered any service at all and I have already started paying for the seconf unit but at this point it is pointless. We can take this matter in the LAWFUL way because I do not mind.

I had trusted this company but now I see why other people rate it 0-1 and give it negative feedback.

So, as a loyal client who has never missed any payment or reversed any payment for the past 2-3 years, I request that my unit should be fixed asap on the first week of July 2024?! I will not tolerate inconsistency from a service provider while my debit orders leave my bank account without issues.

So, please fix my Tracking unit, else I will come to your Head office and escalate this matter.