CA
Clinton A
1 reviews | Active since Oct 2020
07 Oct 2024, 16:42
Bad service
The people don't know what they are doing
Helpful (0)
Replies (2)0
Replies (2)
Cartrack's replyOfficial
07 Oct 2024, 17:03Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply07 Oct 2024, 17:03
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
CA
Clinton A's updateReviewer Update
09 Oct 2024, 08:59I have now recieved multiple calls from there call centre agents and it's all the same, no notes are left on the system that I have escalated the matter and awaite feedback from the relevant department. Also Cartrack starts of there call with this call is being recorded but only share the call at one of there branches. This does make sense if I have given them the date of the call and the reason for not sharing via email is the file size is going to be to big. Please explain why these people are not trained for the jobs they doing?
CA
Clinton A's update09 Oct 2024, 08:59
Reviewer Update
I have now recieved multiple calls from there call centre agents and it's all the same, no notes are left on the system that I have escalated the matter and awaite feedback from the relevant department. Also Cartrack starts of there call with this call is being recorded but only share the call at one of there branches. This does make sense if I have given them the date of the call and the reason for not sharing via email is the file size is going to be to big. Please explain why these people are not trained for the jobs they doing?