Bad service

I have a problem with cartracks call centre that takes forever to get to you and when you reach them they do not react to problems. They have a panic button installation and tthe battery does not last and when the warranty of 12 months is over the repair cost is the same as installing a new unit. When i reported my faulty panic button only after many followups someone will respond As a CIB customer we have a specific rate and in 5 years Cartrack has not rectified this problem