bad service experience

I have been waiting for a call to arrange for my device repair since the 24/03/2022. My car is driving without active tracking system,should it be hijacked who will be liable as you guys are taking for ever to repair device.contact number ***. I escalated issue serveral time with your chat boards and email.all say the have escalated issue with no TAT provide what kind of company operates with no TAT of client queries. This simply reflects that you have no care for your clients.