BAD Service/ Dont care attitude from CARTRACK

I called your call center last week after trying to get through several times! The phones ring and ring after 15 mins a very unhelpful agent picked up. I said to him, this is a BUSINESS LONG DISTANCE VEHICLE and the tracker in NOT working. Please have someone check it out URGENTLY!!! His response was " I dont think anyone is available, but i will send an email to them If they are available they will contact you! We advised him that it has not been working since 3 weeks!! He didnt give a damn! No answer from him! 1 week has gone by and still no response call back feedback! To think that we trust YOU PEOPLE with out business vehicle???? I PAY you for this pathetic service and bad attitude from you staff????????