Bad service

Hi, I made a payment to Cartrack on the 25 October 2024 amounting to R249 via ozow payment, later the same day cartrack debited my account. I then whatsapp cartrack on the 28 October 2024 and told them what happened, someone rep**** to say my account up to do but how can it be up to date if I paid an extra R249 which does not make sense, they did not ask me proof of payment for me to show then I paid via ozow and they debited dmy account via a debit order The agent refuse to give me his/her name. Please review my complaint as this happened before but someone assist me very we but this time I am not getting nowhere.

Very unsatisfied client