BAD SERVICE

The Cartrack device in the vehicle in draining the car's battery, which was discovered on the 16 Oct'24, as the car battery was drained whereby the car would not start. Took the battery to a battery centre and it was discovered the battery had a dead cell and needed to be replaced. The technician did a test on the vehicle and advised that there was something draining the battery. The technician advised that I take the car to an auto electrician to perform a diagnostic. I took the vehicle to an auto electrician and after consulting we realised that the it could be the Cartrack device. Prior taking the car I had to replace the battery, due to the dead cell and was required to take the car back to the battery centre to test the vehicle within seven (7) days to ensure I received a warranty. A call was made to Cartrack, whereby during the call it I was informed the device is indeed draining the battery. I opted for the device to be replaced and would sign a new contract. Installation and the removal of old device was scheduled for 19 Oct'24, which was not honoured, made several calls with Cartrack with no one able to provide a definitive answer as to when the device would be installed and removed. I called several times and requested a manager to contact me to no avail. During the multiple calls, out of frustration, I informed the call centre agent that I no longer want their service and they should remove the old device as it is draining the battery. In respect of the aforementioned, I have missed the seven (7) day deadline with the battery centre and therefore have forfeited the warranty on the battery. The call centre agents are unable to escalate or refuse to engage their management. I request that all contracts be cancelled and the old device be removed from the car as it will result in damage to the new battery.