Bad Service & Customer Care from Cartrack

First Mail 30 September 2025 I requested clarification and action regarding recent debit transactions that have occurred on my bank account without my clear understanding. The details are as follows: R409.00 debited on 5 September 2025 R409.00 debited again on 30 September 2025 R498.29 debited on 30 September 2025 (My monthly instalment) Please confirm. I kindly request the following: A full explanation and breakdown. If these debits were made in error or without my consent, I request that they be reversed immediately. Kindly confirm that no further charges or fees will be app**** in relation to these transactions. Please treat this matter as urgent. I would appreciate written confirmation and a resolution within 5 business days to avoid further escalation. Thank you for your attention and assistance.

Second Mail 3 October 2025 I am extremely disappointed with the level of service I have received. I have emailed and phoned multiple times regarding my account, yet I have not received a single response. To make matters worse, I was recently contacted by someone from Cartrack claiming that I owe money — without any prior explanation or communication from your side. This is completely unacceptable. I am demanding the following: Immediate feedback on the reason for the alleged charges. A full refund of any incorrect deductions, paid into my account by close of business today. Written confirmation of the resolution and closure of this matter. If I do not receive a response and resolution by end of business today, I will have no choice but to escalate this issue publicly through social media and platforms such as Hello Peter.

At the end I phoned them the week of 6 October after receiving NO RESPONSE and requested a Refund. Today 31 October I followed up after phoning again and they informed me that a Ticket was logged for a Refund and it will take 7 - 14 working days.

I wonder what the level of service will be when my car gets ****** ...