Bad Service Cartrack SA

Car Track is selling a product that they cannot deliver on. In October last year, we were sold a contract for cameras in our mobile unit with the assurance that we would be able to request footage whenever needed. Unfortunately, this has not been the case.

I have had three separate incidents where I urgently needed footage, yet it could not be retrieved. The cameras remain faulty despite numerous promises of repair. Technicians have come out, but the issues remain unresolved.

We were also promised that credits would be passed to our account, but nothing has been actioned. Calls go unanswered, staff do not return messages, and our attempts to follow up are ignored. We have requested numerous time for managers to contact us to no avail.

Previously, we had Car Track services removed due to poor service. When this new offering was introduced, we thought it was something we truly needed and were reassured by how excellent it sounded. However, the reality has been even worse, filled with empty promises and continued frustration.

When we finally asked for the service to be cancelled because Car Track cannot deliver on their obligations, we were threatened with astronomical cancellation fees. This is entirely unacceptable and feels like being penalised for Car Track’s inability to deliver the product and service we were sold.

This matter needs urgent attention and resolution.