Bad Service - Cartrack

In June 2022, i had a tracking unit removed from my car, because i sold the car. I was told the account will be frozen, till i replace the car and re-install the unit in my new car. It took Cartrack 3 weeks to install the tracking unit in my new car. the account was never frozen as stated by Cartrack. (i am not surprised, because Cartrack is a very difficult company to deal with) I have sent numerous emails , I have explained myself on numerous times about the problem and NOONE at Cartrack can help. What is the purpose of the email address when no-one reads your email. What is the purpose of taking notes and making comments on your account when no-one reads it. Cartrack has the audacity to ask me how have i resolved the problem ? Did I miss the boat here? Cartrack is not worth the time and money ...if this is the level of service you get...