BF
Bologo F

1 reviews | Active since Sept 2016

16 Jan 2023, 10:25

Bad Service - Car Track

Cartrack customer service is the worst - Please stay away from this service provider as best as possible.

I bought a car from the the dealership in December 2022. In January 2023 I wanted to have it fitted with a tracking device from Cartrack. Upon application it was discovered that the vehicle already has a cartrack unit from the previous owner and all they need to do is a change of ownership. All they wanted to do was to get consent from the previous owner, of which they have been struggling to get hold of.

I called several times to get assistance with this, and kept giving me run arounds. All I want is for them to remove their device from my vehicle - of which they are still giving me further run arounds. Do not consider them as they are bound to give you problems.

0
Replies (3)
Cartrack
Cartrack's reply16 Jan 2023, 10:26
Official
Good day, 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards 
The Cartrack Team
BF
Bologo F's update27 Jan 2023, 15:05
Reviewer Update
This is just a PR feedback from you - still no investigation done and no feedback from you.

I have submitted my Natis documents and still waiting.

Your customer care is pathetic!!
BF
Bologo F's update05 Feb 2023, 18:36
Reviewer Update
I have made a follow up to the email referred to. I still have not received a call from your scheduling department - hence my compliant about your bad customer service.