Bad service

I have been a Cartrack customer for several years. My original 3-year contract has expired, and I have continued on a month-to-month basis, currently paying R245 per month.

Unfortunately, the service I am receiving lately does not match what I have come to expect from Cartrack. The panic button response has become extremely slow. On one occasion, I waited approximately 20 minutes for a response, and when I raised my concern with the control room, I was spoken to in a very unpleasant and disrespectful manner.

I have also noticed that I no longer receive alerts when entering high-risk areas, and when I try to locate my vehicle through the app, the location is not accurate or does not show the exact area where the vehicle is. I have tried raising these concerns with Cartrack, but I have not received satisfactory assistance.

What is even more frustrating is that I was recently contacted and told that I must have an anti-hijacking device installed at an additional cost of R89 per month. I explained that I am already paying R264.99 per month and cannot afford to add another premium, especially when I am already unhappy with the current level of service. The person I spoke to was also quite rude and insisted that the additional service was compulsory.

I am considering renewing my contract, but with the current level of service, I am seriously questioning whether I should continue with Cartrack. I was also informed that if I renew, I would have to pay an installation fee for a new device, even though I already have a Cartrack device installed in my vehicle.

I have been a loyal customer, but I believe customers should receive reliable service, proper assistance when problems are reported, and respectful treatment from staff. Before asking existing customers to pay more for additional services, Cartrack should first address the problems with the service they are already paying for.

I would appreciate a proper explanation and resolution to these concerns.