MB
MILDRED B

1 reviews | Active since May 2018

12 Jun 2020, 13:47

BAD SERVICE

I have installed my tracker in December for a monthly premium, my account was then debited with 3x premiums and I was informed that I was put on a quarterly premium by error. I was then advised to reverse the debit order that the error was going to be fixed from their side. I have since been paying my monthly premium but also getting additional debits of R243 which I have been reversing monthly. I have since querying since January and was informed that the credit would be passed to my account by 4 different agents which never occurred. Upto today I am still being harassed by the phone calls that my account is in arrears with R243 despite my monthly premium that I have been honouring. I would never recommend car track to anyone since I have noticed they do not take their customer serious.

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Replies (1)
Cartrack
Cartrack's reply12 Jun 2020, 13:52
Official
 
Good day, 
 
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved. 

Kind regards 
The Cartrack Team