Bad Service at your Customer Service, Sales and Fitment Department

I am reaching out to you because, as the CEO of CarTrack, I need you to know the disgusting service I have received from the above mentioned departments.

Yesterday Thursday January 29, 2026, I phoned CarTrack to enquire about a car tracker and dash cam for my Mazda CX3 2021.

First phone call the gentleman who answered could barely speak properly and could not answer my questions.

Second phone call frustrated me so much I eventually just put the phone down.

Third phone call, eventually a lady who can speak properly and explain things, but then she captured all my addresses incorrectly. Also your lines are bad and I had to ask her to repeat herself on many occasions.

Fourth phone call, the fitment arrangement lady, who confirmed my addresses, only to find that they were incorrect, and I requested her to correct them, which she said she had done. Arrangements were made for firtment today Friday 30, January, 2026

Next contact - SMS sent to me to confirm the fitment, on that SMS once again the address was incorrect and I corrected it.

Fifth phone call, received at 07h04 the first technician his cell number is ***, He advised that he will be at my office at around 9am because he needed to go collect the camera in Randburg before doing the fitment.

Sixth phone call, received at 08h00 the second technicam, his cell number is ***, he told me he is at my address in Strijdom Park, I don't reside or work in Strijdom Park, he then told me he will find out what is happening after I told him about the call for the first technician

Seventh phone call - mine to first technician, *** made at 09h50, to ask the technician why he was not yet at my work premises to do the fitment, he advised me that the job card was pulled away from him and therefore he is no longer my technician.

Eight phone call - mine to Car Track made at 09h52. spoke to customer care and she said she will put me through to the fitment centre, I can't remember the name of the gentleman I spoke to but he was extremely rude and told me that a new firtment will have to be organised, and then had the audacity to tell me to calm down.

I am the customer and I am extremely angry as your fitment centre messed things up and then has the audacity to tell me to "calm down" is that how your staff is trained to speak to your new customers.

I told him that due to the fact that Car Track has thoroughly messed this whole thing up I want this fitment done by 12h00 today as it is not my fault but yours, he said he cannot accommodate me and I will get a technician when he gets one to come here.

I asked to speak to his supervisor, was put on hold for 22 minutes listening and was eventually I was cut off.

Also I received no form of communication from Car Track regarding this mess up, had I not phoned I would have waited all day for the technician to arrive.

Your after sales service is extremely poor.