Bad service and why do you debit my each and every week.

Your service is very pathetic guys ,why are going debing my account several time. Today I called and I spoke to the lady by the name of precious, she said she will send me her email to send bank statement and I also asked her to send me my password and username for app she didn't bored her self to send it. Now I called and I spoke to one of your agent she said she cant hear me while I can hear her clearly on my said. I will block you and will apply for new device with one of you competitors you service is very bad.i regret why I joined you ,if I knew at begging