Bad service and unresolved issue

I have had bad service and a unresolved issue

On Friday 6th February 2026 morning I have not heard anything regarding my D&R that was booked on Tuesday.

I spoke to the person at approximately 10am and informed him that the it has to happen on Friday as the might not be there after Friday, he assured me that it will be done as he is booking it,

I then received a SMS at 10:12 that read "Fitment for vehicle TEMP-*** scheduled for approx. 2026/02/06 11:10 Technician : Velia Mahlare Cartrack ***.

The technician only arrived at the 13:15 and cc contracted me and informed me that he can't find the vehicle.

I called the dealership and they informed me that the the vehicle is there and that the technician is not looking for my old vehicle he is looking for my new vehicle.

I called the technician back and asked him did he remove the old unit already and he said NO as it's not on his job card he only has the new vehicle the Tiggo 4 pro and has no information on the old vehicle Renault sandero.

I then called the call center and spoke with somanny people including the scheduleing department and even the person who booked the D&R and then I get placed on hold so they can speak with the technician and then being on the phone for 24min plus on 3 different occasions the phone drops and I have to start over again eventually I gave up as I feel I have done my part of trying to resolve a issue that is not caused by and time wise it was closed to 4pm.

I then continued my call with them on Saturday morning were I was on the phone again 3 separate tima again an requested to speak with the scheduling manager and he was busy I left my details with the agent that assisted me and he assured me that he will het his manager to call me back to have this issue resolved ... I am still waiting on the call.

The real stressful thing is thatthe old vehicle will no longer be there and you won't be able to remove the old unit and that is not MY FAULT ! SO I WONT BE PAYING FOT THE CANELATION FEE !!

I have went over and beyond to try and resolve this matter with Zero succes

I have to have a tracker fitted to my vehicle within 7 days of when I took delivery of my new vehicle otherwise my insurance will laps or I will have to the point that I don't have a tracker in my vehicle and then my premium will increase. It's not my first time doing this I have been a customer with you since 2015/6 and to be honest I am wondering if I should continue wit it.