1 reviews | Active since Aug 2020
BAD SERVICE AND UNFAIR CUSTOMER TREATMENT!!!
I'm very disappointed right now because I've been speaking to a few customer service consultants from Cartrack this morning, the last one being a lady named Nhlanhla who verified my details on the system just before the call got cut and I had requested for her to call me back earlier because my airtime was depleting. She still has not called me back even though my contact details were on the profile she had just confirmed.
Besides the bad customer service from the consultant, my main issue I was calling about was the fact that I am paying R138.90pm and I am still unable to use the app to check my car's location, but a friend of mine who signed up with Cartrack this year for the R99 package is able to use the app to locate her car. I signed up with Cartrack last year 2020 and my car's tracking device has been replaced 3 times within a period of 18 months and sometimes the callcentre is unable to locate my car immediately when I call them. The consultants I spoke to, told me that if I want the same benefits as my friend's (who's paying R99), I would have to pay R199 plus installation fees???
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
The Cartrack Team
I am very pleased by the resolution achieved with my previous complaint. A guy named Mpho from Cartrack Customer Services reached out to me first thing in the morning the next day. He was very professional, willing to understand my concerns and gave me a breakdown of options I could consider. Then the following day, the scheduling team called to find out when and where it was convenient for me to let their technicians do the installation. Then finally, the new tracker which is compatible with the app was installed in my vehicle and the technician made sure I had the app and was able to see my vehicle immediately! I was really impressed by how everything was resolved within a short period of 3 days from when I made the complaint!
Thanks Cartack!
I am very pleased by the resolution achieved with my previous complaint. A guy named Mpho from Cartrack Customer Services reached out to me first thing in the morning the next day. He was very professional, willing to understand my concerns and gave me a breakdown of options I could consider. Then the following day, the scheduling team called to find out when and where it was convenient for me to let their technicians do the installation. Then finally, the new tracker which is compatible with the app was installed in my vehicle and the technician made sure I had the app and was able to see my vehicle immediately! I was really impressed by how everything was resolved within a short period of 3 days from when I made the complaint!
Thanks Cartack!
Thank you for taking the time to give us feedback on your experience. We sincerely appreciate your compliment and will inform Mpho, management and staff of your follo up review.
Kind regards,
The Cartrack Team
Thank you for taking the time to give us feedback on your experience. We sincerely appreciate your compliment and will inform Mpho, management and staff of your follo up review.
Kind regards,
The Cartrack Team