bad service and product

cartrack sold me a mobile happy button and advised it could be used with any numberplate(check the sales call) when i called today at 4am they could not assist me because the car was greyed out on the system what ******* is that. and the attitude of the callcenter was worse than in a taxi rank. spoke to a lad called lugisani( check the call). makes one wonder if QA exists in that environment. i will be taking this to the ombudsman, the product was sold under false pretenses and did not live up to expectation. is it even licenced. i will be looking for a refund for this product