Bad service and poor communication

Bad service,very rude to customers on WhatsApp and the only reasonable people would be those in accounts,they at least sound like they are beyond matric with qualifications while WhatsApp team needs training on customer service. From day one of contract with cartrack the WhatsApp team treated me as if they were doing me a favour,I cancelled my contract with them on the 14 th August 2025 after 2 years of being mistreated. In June I tried to cancel,the customer retaining department called me gave me empty promises,I followed up on empty promises call centre knew nothing about changes to my contract,they debited as usual. In August I called to cancel serving 21 days notice as per my agreement with them, and I asked them for my tracker certificate the date was 24/26/01 on the certificate,back and fourth on WhatsApp they ended telling me "please note that you have cancelled the contract with cartrack" I asked them if their unit was removed and if the unit is still in my car they must correct the format of my date as it looks like *****,they did not fix the date by the way.they further told me that since my tracker is a dealership package therefore month to month they are not obligated to find my car should it be hijacked or go missing hence I cancelled the contract,how am I paying every month when they are not obligated to try find my car,the nice thing is they claim calls are recorded so they can go into my id number linked records and hear how my journey with them was a paid for nightmare,now they are coming up with, debit order check fee, resubmission fees, cancellation fees,they even debited me higher amounts than normal and several times this month and apparently I still owe them R55 ,why couldn't they take it from multiple debit orders that they did. If you are value your sanity and your car consider other tracking companies,you deserve to be treated like a client not a burden when you are paying, cartrack continues their bad record of mistreating people