1 reviews | Active since Mar 2015
Bad service and not 1st time complaining on this platform
Subject: Unauthorized Debits Despite Advance Payment
Dear HelloPeter Team,
I'm writing to report a frustrating experience with Cartrack. I paid 5 months' worth of fees in advance, but they're still debiting my account monthly. Despite sending proof of payment, the debits continue.
*My Details:*
- Cartrack customer ID: (PHAK01576) - Payment date: (4 July 2025) - Payment amount: (R1203,95)
I've tried resolving this with Cartrack directly, but the issue remains unresolved the person I made arrangements with is Neo Malefo I even sent her the proof of payment and she never bored replying to my email. I hope HelloPeter can assist in resolving this matter. I hope this won't affect my credit score as I don't owe tracker anything. Please note I won't be renewing my contract with cartrack as this is not the 1st time complaining about their bad service..
Sincerely, (Nonhlanhla Phakathi)
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
I'm receiving messages from cartrack claiming they haven't received my payment, what's really wrong with this people did they not say they are investigating this matter ? I can not be harassed like this cartrack is nonsense. If people sign their contract they need to know that they really don't know how to treat their clients and their are a **** . How am I'm owing them when I paid in advance until December???
I'm receiving messages from cartrack claiming they haven't received my payment, what's really wrong with this people did they not say they are investigating this matter ? I can not be harassed like this cartrack is nonsense. If people sign their contract they need to know that they really don't know how to treat their clients and their are a **** . How am I'm owing them when I paid in advance until December???