Bad Service And Misleading Clients

A CarTrack agent offered me a promo deal, which he explained will be free for the first two months and then I will only start paying in my third month for the device in my bike. I gladly accepted the offer. The device was installed on 24 April 2025 and then I received text and WhatsApp for non-payment for my CarTrack and that legal action will be taken against me, and that I will be blacklisted. I then spoke to a consultant at CarTrack who suggested that I WhatsApp proof of what the agent said to their WhatsApp line, which I did but the response is still how can they assist me. I've also sent numerous emails requesting assistance but nobody at CarTrack has resolved this matter. I then request a cancelation form but no they told me that I should pay a cancelation fee of R2650.00.

Why should I pay for been mislead by CarTrack?

How and when will this matter be resolved?