Bad service and incompetence!!

I’ve been having issues with this company for a very long time, one of my biggest regrets actually.

The consultants service is always very bad, they’ll literally have conversations with each other while you’re on the phone with them!!

I actually wanted to cancel my subscription to this but however, they gave me a very huge amount in order for me to cancel my subscription with them.

I settled my account on the 5th of this May and today I received a call from the accounts department stating that my account has been credited and cleared, during this duration my Cartrack app has not been functioning! I called them back to inform them that my app is still not working regardless of them stating that it’s working and that my account is cleared, I was helped by 2 different consultants, the one from the account department was RUDE and UNPROFESSIONAL! He was having a chat with a colleague and laughing out loud while I requested help! This call was around 15:00, he further started that I owe Cartrack R270 which doesn’t make sense because the very same department said my account is cleared and my next debit order payment will be on the first!

I’m very unhappy with this company, the worst I’ve Cartrack company ever!!!